Privacy Policy

This Privacy Policy explains how Horus Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and policies.

Horus Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), licence reference ALSI-202509006-FI1, with dispute escalation available through EADR Ltd.

Information we may collect

To provide an online casino service, Horus Casino may handle information supplied by players, information created through account activity and technical information collected when the website is used. The information collected depends on the services used, the player’s interactions with the website and any legal or security checks that apply.

Account and identification information

This may include a player’s name, date of birth, contact details, account login information, country or state of residence and other information needed to create and manage an account. Players should provide information that is accurate, current and complete. If information changes, it should be updated where the website allows this.

Verification information

Where identity, age, residence or account ownership needs to be confirmed, the site may request verification documents or related information. This can include documents that show identity or address, as well as information used to assess account security. Verification information is handled for legitimate operational, safety and compliance purposes.

Payment and transaction information

The site may handle details about deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method, relevant payment information may be processed by payment service providers. Horus Casino may receive transaction details needed to confirm payments, prevent misuse, resolve disputes and maintain accurate account records.

Technical, device and usage information

When a player uses the website, technical information may be recorded. This can include an IP address, browser type, operating system, device information, language settings, approximate location, pages visited, dates and times of access, referring pages and information about how the website is used. This information helps maintain website functionality, improve performance and identify unusual activity.

Communications and support information

If a player contacts support, the site may keep the contents of the communication, account details provided for verification and records of the request. This information may be used to answer questions, investigate issues, manage complaints and improve customer service.

How and why information is used

Personal information is used only for appropriate business, service, safety and legal purposes. The main reasons for handling information include:

Creating, maintaining and administering a player account.
Providing access to casino games and related website features.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, residence and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating suspicious, unauthorised or prohibited activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
Responding to questions, support requests, complaints and payment enquiries.
Maintaining website security, troubleshooting technical problems and monitoring service performance.
Personalising or improving website content, features and user experience.
Sending service messages about accounts, transactions, security or important changes.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Some information may be combined with information from service providers that help with payments, verification, security, analytics, communications or technical operations. These providers should receive only the information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to enforce applicable terms, to investigate suspected misuse or where disclosure is required or permitted by law. Information is not intended to be used for unrelated purposes without a suitable legal basis or notice where required.

Marketing communications

Players may receive promotional messages only where this is allowed and the relevant consent or permission exists. Marketing messages should include a way to opt out, or players may contact support to withdraw consent. Opting out of marketing does not stop essential service messages, such as account, transaction, security or policy notifications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep a session secure, support essential website functions, understand website usage and improve the player experience. Some cookies may be placed by service providers working on website features, analytics, security or communications.

Players can manage or block cookies through their browser settings. Disabling some cookies may affect login, security checks, game features or other parts of the website. Browser controls may also allow players to delete cookies already stored on their device.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and restricted access for staff and service providers who need information for their work.

No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect that an account or device has been compromised.

Storage and retention

Personal information may be stored electronically or in other secure records and may be handled by service providers in locations that support the operation of the website. Appropriate safeguards should be used when information is handled outside Australia or shared with providers in other jurisdictions.

Information is kept for as long as reasonably needed for the purposes described in this Privacy Policy. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include the right to ask what information is held, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion where there is no continuing need or legal reason to retain it, and withdraw consent to marketing communications.

To exercise these rights, or to ask a privacy question, contact support@horus-casino.best. A request should include enough information to identify the relevant account and explain what is being requested. For security, additional information may be needed to confirm the requester’s identity before a request can be completed.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed and there is no legal or operational reason to keep it.
Marketing consent: withdraw consent to promotional communications at any time. Essential account and service messages may still be sent.
Privacy questions: ask how information is collected, used, shared or protected.

Some requests may be limited where fulfilling them would affect another person’s privacy, compromise security, interfere with fraud prevention, conflict with legal obligations or require records to be retained. If a request cannot be completed in full, an explanation may be provided where appropriate.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Players should review it periodically, particularly before continuing to use the service after an update.