Contact Horus Casino

If you need help with your Horus Casino account or have a question about our services, contact our support team at support@horus-casino.best. We aim to provide clear, helpful assistance and usually respond within 24 hours, although response times may vary depending on the nature and volume of enquiries.

Horus Casino operates under a licence issued by the Anjouan Offshore Finance Authority (AOFA), licence reference ALSI-202509006-FI1, with dispute escalation available through EADR Ltd.

How to get in touch

For assistance by email, write to support@horus-casino.best. Please use the email address linked to your account where possible, so our team can locate your details and handle your request more efficiently. Do not send your password or other sensitive security information in a message.

To help us respond faster, include the following information in your message:

Your account email address or username
A short, clear description of the issue or question
Relevant transaction or account details, where appropriate
Screenshots if they help show a technical problem or error

Our support team can assist with common questions about account access and verification, deposits and withdrawals, bonus terms, technical problems and responsible gambling requests. If your request involves account safety or gambling controls, explain what assistance you need so it can be reviewed appropriately.

Before you send your message

Please check that your message contains the correct account email or username and enough detail for us to understand the issue. Avoid sending duplicate messages about the same matter, as this may slow down the review. If you have not received a response after a reasonable period, you may follow up using the same email conversation.

Horus Casino support aims to reply usually within 24 hours, but some enquiries may require additional checks or information. We will respond as soon as reasonably possible.